Launch your career in tech as a Customer Success Manager
Project managers play the lead role in planning, executing, monitoring, controlling, and closing out projects. They are accountable for the entire , the project team and resources, the project budget, and the success or failure of the project.
Project managers play the lead role in planning, executing, monitoring, controlling, and closing out projects. They are accountable for the entire , the project team and resources, the project budget, and the success or failure of the project.
Customer success managers are responsible for the satisfaction of business customers in tech companies. Among other things, they encourage to use the product, reduce the churn percentage and increase the customers’ loyalty in order to raise their lifetime value (LTV) over time. Customer Success (CS) teams often exist in B2B companies that work with significant, large-scale business customers requiring proper management to avoid losing them. The average duration of the initial position as a CSM is two years and may vary, depending on the organization.
In some companies, the CS position also refers to Customer Service, while in other companies, there is a clear distinction between the roles of Customer Success and Customer Service representatives. Support representatives are more reactive – they handle customer-initiated calls and respond to customer requests. Professionals call it inbound marketing. Performance is usually measured via service-related KPIs, such as response time and customer satisfaction as a result of handling a malfunction or service issue. It is considered a junior position that allows entering the tech industry.
The program was created in partnership with leading tech companies, to ensure that graduates are prepared for working in Tech
A month of intensive training 9 to 17 or four months of evening studies
The content is delivered live by experts who work in world-leading companies.
The course allowed us to become profoundly acquainted with the tech industry and its work practices – all from industry experts, within one month.
Jolt gave me many practical tools that will help me in the beginning of my tech career. They did an excellent job in selecting a diverse group of lecturers who exposed me to different business fields.
Industry leaders teaching you the how to thrive and succeed in the tech environment. That means, at the end of the program, you will already have a network to start your career.
Great Customer Success Managers are usually those who possess the following attributes: - Dedicated to success - Manage and measure outcomes - Being empathetic and calm while facing adversity.
Our test will assess your written and verbal communication skills, whether you have high-level English proficiency, how people-oriented you are, and your potential for the tech industry.
Jolt is an international startup that teaches its curricula worldwide. We specialize in business-oriented positions in the tech industry, recognized by various institutional bodies, such as:
Interested in learning more about the course or getting career advice? We will get in touch shortly after receiving your form
